Shipping & Returns

Shipping & Delivery

We ship all domestic orders via S.F. Express, courier fees to be paid by receiver upon delivery (Get rates). For any local orders over HK$600 and placed by choosing to pay by Bank Transfer, we offer FREE shipping to industrial / commercial address or FREE self-pickup at SF Service Point.

For international orders (Macau, Taiwan, Singapore, Malaysia, Thailand, Vietnam and South Korea only), please contact us to discuss delivery options before placing the order. International customers are responsible for any and all applicable duties, taxes, customs and brokerage fees. International orders are non-refundable and all sales are final.

We usually dispatch your order within 3 business days after receiving your payment. A tracking number will be sent to you once your order reaches our courier. Generally, the transit time for Hong Kong is 1-7 days.

Please ensure your shipping address and phone are correct to avoid delays. We shall not be responsible or liable for any loss, damage or expense of any kind related to any delay in shipment or delivery.

付運及送遞

香港本地訂單均由順豐速運送遞,運費採用到付方式 (查詢運費)。任何本地訂單滿 HK$600 並以銀行轉帳方式付款,可享免費送貨至工商地址或免費順豐服務點自取。

如屬國際 (只限澳門、台灣、新加坡、馬來西亞、泰國、越南及南韓) 訂單,請於購買前聯絡我們商討運送方式。顧客需負責國際地區的關稅、增值稅、進口稅或其他相關費用。無論任何情況,國際訂單均不設退款 。

當收到貨款後,我們會於3個工作天內寄出您的訂單。當您的貨品交付到快遞公司,快遞單號將會發送給您。香港的運送時間一般為1-7天。

為免送遞延遲,請確保您的送貨地址及電話正確無誤。所有因貨品延誤引起的損失、損害或賠償,我們概不負責。

 

Returns & Exchange

If you choose to refuse your shipment, you will be responsible for the shipping cost both ways.

We do not accept returns or exchange unless the shipment is damaged or incorrect.  This amount will be deducted from your merchandise refund.

It is very important to inspect every items in your order upon receiving it. If you happen to receive a damaged or incorrect shipment, you must notify us with photographic evidence within 24 hours after delivery. After 24 hours we can’t issue refunds or exchange.

When returning a damaged or defective item, please keep in mind that:

  1. Do not return your order without contacting us prior as your return may be rejected.

  2. You have up to 7 business days to return the item from the date you received it.

  3. The item you are returning must be in its original condition, 100% complete and in unused condition.

  4. Please re-pack the item in the original shipping carton with all packing materials.

Once the returned item is examined and approved by us, we will gladly offer you a refund or exchange.

退貨及換貨

如您選擇拒收貨品,您將承擔送貨及退貨時的運費。該筆費用將從商品的退款中扣除。

除非貨品損壞或錯誤送遞,我們一概不接受退貨及換貨。

請您務必在收貨時檢查訂單上所有貨品,如您發現貨品損壞或錯誤送遞,您必須於收貨後24小時內通知我們,並提供貨品損壞程度的照片。24小時後我們無法承諾退貨及換貨。

當退回損壞或錯誤送遞的貨品的時候,請留意以下事項:

  1. 在退回貨品前,必須預先跟我們聯絡,否則您的退貨可能會被拒絕。

  2. 您必須於收貨後的7個工作天內退回貨品。

  3. 您必須確保退回的貨品是全新、完整及未被使用過。

  4. 請連同貨品的原裝紙箱和所有包裝物料一併退回。

當我們檢查並確認過退回的貨品後,將安排退款或換貨。

 

We appreciate your understanding. Should you have any queries, please email us.

我們感謝您的理解和支持,若有任何查詢,請隨時電郵我們